Request a Refund

Changed your mind? That is completely fine. Every paid purchase is covered by our 7-day money-back guarantee — a full refund, for any reason, with no conditions and no exceptions. Fill this in and we do the rest.

No Reason Needed

We ask why only so we can improve — and “I would rather not say” is one of the answers. Your refund does not depend on it, or on how much you used the product.

Finding Your License Key

It is in the purchase confirmation email Freemius sent you at checkout, and in your Freemius account under your license. Can't find it? Send the email you paid with and we will look it up.

Back to Your Original Payment Method

Refunds are issued in full through Freemius, our reseller and Merchant of Record, and returned to the card or wallet you paid with — how fast it lands is up to your bank. Your subscription is cancelled at the same time, so there is no next charge. Pro then switches off for that User Id.

Tell Us About Your Purchase

Your license key and the email you paid with are how we find the charge in Freemius. If we need anything more, we will contact you directly.

The guarantee covers any charge made in the last 7 days, including renewals. If your charge is older, please use Pro Support instead — we will still read it and do what we fairly can.

Freemius License Key *

It is in the purchase confirmation email Freemius sent you, and in your Freemius account under your license. If you cannot find it, leave a note below and we will look it up from your email address.

User Id *

The install your Pro is on. Open the extension and press Show My User ID. Need help finding it? View screenshot guide

Email Address *

Use the email you paid with, so we can match your purchase in Freemius.

Full Name *

As it appears on your payment or on your Freemius receipt.

Reason for Refund *

Anything Else We Should Know

Optional. You do not have to justify your refund, but if something broke, telling us is how it gets fixed for everyone.

Full terms are in our Refund Policy. If Pro simply is not working, a support request is usually faster than a refund — and you can still ask for your money back afterwards, as long as you are inside the 7 days.