Pro Support, Straight to Us

This page is for Pro customers. You paid for this, so your report goes to the front of the queue — a real person reads it, and we fix it as fast as we can. Paid but Pro never unlocked? Renewed but still showing expired? Reinstalled and lost access? Tell us below.

Purchase & Billing

A payment that went through but unlocked nothing, a renewal that did not apply, a refund question, or a charge you do not recognise.

Lost Access

Reinstalling or switching browser profile gives you a new User ID, and Pro stays with the one that bought it. Send your current ID and the email you registered with — we update your account and Pro carries on as normal.

Anything Else Pro

Toggles that will not stay on, the account panel showing the wrong plan, or Pro behaving oddly after an update.

Report Your Issue

Give us the User ID and the email on your Pro account — those two are how we find your purchase. If we need anything more, we will contact you directly.

User Id *

Open the extension and press Show My User ID. Need help finding it? View screenshot guide

Email Address *

Use the email you purchased with, so we can find your account even if your User Id has changed.

Your Name

First Name *

Last Name

Issue Details *

Include your plan and the date of purchase or renewal if the problem is billing related.

Screenshot or Receipt

Upload

Drop your screenshot or receipt here

Maximum file size allowed: 2MB

Optional, but it usually settles the case in one reply – a payment receipt, a charge line, or a screenshot of the extension.

Not a Pro customer yet, or reporting a filter that stopped matching? Use the feedback form — it is open to everyone and we read every message. This page is reserved for Pro accounts, payments, and Pro access. Would you rather have your money back than a fix? Our refund request form is the direct route, within 7 days of your purchase.