Refund Policy

1. Overview

We want every customer to feel confident buying from WaaFaa. Refund eligibility depends on the product or plan you purchased and whether it has been activated, downloaded, or used.

2. How Payments Are Processed

Pro subscriptions and one-time purchases for our extensions are sold through Paddle, which acts as the Merchant of Record for these transactions. Paddle handles checkout, billing, and refund processing on our behalf, so refunds are issued in line with both this policy and Paddle's buyer terms.

3. Digital Products & Subscriptions

For eligible WaaFaa digital products or subscriptions, you may request a refund within 7 days of purchase if the product has not been substantially used, downloaded, activated, or consumed.

Refunds are not available for renewal charges, lifetime deals, discounted promotional purchases, or accounts that violate our Terms & Conditions unless required by law or stated in a product-specific offer.

4. Non-Refundable Items

• Subscription renewals after the renewal date
• Lifetime and heavily discounted promotional purchases, except where required by law
• Products or subscriptions cancelled after the eligible refund window
• Payment-processor or currency-conversion fees charged by third parties
• Requests caused by buyer-side technical limitations that were not disclosed before purchase

5. How to Request a Refund

To request a refund, contact us with your name, email address, order or invoice reference, purchase date, and a clear reason for the request. We may ask for additional details so we can review the case fairly.

6. Review & Processing

Approved refunds for extension purchases are processed through Paddle, our Merchant of Record, and returned to your original payment method whenever possible. Processing times depend on your bank, card provider, mobile wallet, or Paddle.

If only part of a purchase is eligible, we may issue a partial refund or account credit. Refund approval does not automatically cancel active subscriptions or service agreements unless we confirm it in writing.

7. Chargebacks & Disputes

Please contact us before opening a chargeback or payment dispute. We are happy to review the issue, share delivery records, and work toward a fair resolution. Unresolved chargebacks may lead to suspension of access, support, or active services.

8. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Refund Policy, please contact support@waafaa.com. Phone: +880 16871 66885. Address: Deshipara, Gazipur Sadar, Gazipur, Bangladesh.