Refund Policy

1. Overview

WaaFaa stands behind every product we sell. Every paid purchase is covered by a simple 7-day money-back guarantee: if you are not fully satisfied, you can request a full refund within 7 days of your purchase — for any reason, with no conditions and no exceptions.

2. How Payments Are Processed

Pro subscriptions and one-time purchases for our extensions are sold through Freemius, which acts as the Merchant of Record for these transactions. Freemius handles checkout, billing, and refund processing on our behalf, so your refund is returned quickly and securely to your original payment method.

3. 7-Day Money-Back Guarantee

You may request a full refund within 7 days of your purchase date, for any reason. You do not need to explain why, and your refund does not depend on how much you have or have not used the product.

This guarantee applies to all paid plans — monthly, yearly, and lifetime — and to renewal charges, with each charge refundable within 7 days of that charge. There are no exceptions and no conditions.

4. How to Request a Refund

The fastest way is our refund request form. It asks only for what we need to find your charge with Freemius — your license key, the email address you paid with, your User Id, and your name — and it comes straight to us.

You can also email us within 7 days of your purchase with your name, the email address used at checkout, and your license key or invoice reference. Either way, there is nothing to qualify for.

5. How Refunds Are Issued

Refunds are returned in full to your original payment method through Freemius, our Merchant of Record. How quickly the amount appears depends on your bank, card provider, or mobile wallet. Requesting a refund also cancels any related active subscription, so you will not be charged again.

6. Cancelling Your Subscription

You can cancel a Pro subscription at any time to stop future renewals. Cancelling prevents the next charge, and if you cancel within 7 days of any charge, that charge is fully refundable under the guarantee above.

7. Chargebacks & Disputes

If something goes wrong with a payment, please email us first — with our 7-day guarantee, a full refund is usually the fastest fix. We are always happy to resolve any billing issue directly and fairly.

8. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Refund Policy, please contact support@waafaa.com. Phone: +880 16871 66885. Address: Deshipara, Gazipur Sadar, Gazipur, Bangladesh.